RETURNS, REFUNDS, WARRANTY POLICY.
1.4 To make a return, you must present us with a receipt or proof of purchase (order number for example).
1.5 Please do not return your purchase to the manufacturer.
1.6 There are certain situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, is damaged or has certain parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 14 days after delivery.
2.0 REFUNDS2.1 Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.
2.3 Mondial 8K, inc. reserves the right to charge a flat fee of up to 50 €/US$ 58 for service charges in the event of an order by the said customer and/or in the event that the service/delivery of the item ordered cannot be completed due to reasons beyond its control such as an incompatible or incomplete chassis number or a withdrawal (only if the order received has not been installed in any way).
2.4 If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days. (May take 3-10 business days, depending on your payment method and financial institution)
2.5 If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at firstname.lastname@example.org.
|Condition||1-13 days||13-29 days||30 days onwards|
|Box not opened||5% Restock fee||10% Restock fee||Warranty Only|
|Opened and used||20% Restock fee||35% Restock fee||Warranty Only|
3.0 SALE ITEMS (IF APPLICABLE)
4.0 WARRANTY & DISCLAIMER
4.1 By default, TheCarPlayer provides 2 Years Warranty on all products. We understand that in rare instances, some products that were manufactured, potentially might be faulty. Warranty extension may be purchased, only up to 30 days after original product purchase.
4.2 TheCarPlayer provides 4 weeks of "free replacement warranty" for if our products arrive faulty or do not operate as expected (Assessed by TheCarPlayer Only).
4.3 The consumer has up to 4 weeks to return the product for a free replacement (This does not include Shipping and Taxes). The consumer will be responsible for paying shipping and any applicable taxes UNLESS the product has a quality issue or is faulty on arrival) (Assessed by TheCarPlayer Only).
4.4 TheCarPlayer will not be held responsible for improper installations. This includes, rips, tears, electrical faults. Please install at your own risk. Our products go through many manufacturing and testing phases to ensure quality assurance. Any third party professionals that do not have involvement or partnerships with TheCarPlayer, are NOT Covered. We will only guarantee work through our partners. Warranty assessment will only be professionally assessed by TheCarPlayer. Please note: Our products have surge protection going both ways, to and from your vehicle. It will not be possible for our products deteriorate or destroy vehicle features, accessories or general electrical.
4.5 TheCarPlayer provides products that are considered as ‘aftermarket’. These products may not operate the same as factory equipment. We engineer them as best as possible to be able to give an alternative to owners of vehicles that do not otherwise have many other options in the market.