Returns and Refund Policy
Our policy lasts 30 days. If 30 days have elapsed since your purchase, we unfortunately cannot offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Other items that cannot be returned:
* Gift Cards
* Downloadable software
To make a return, you must present us with a receipt or proof of purchase (order number for example).
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, is damaged or has certain parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.
Any connected electronic product can be replaced free of charge in case of failure but will not be refunded. We base ourselves on the general conditions of return offered by car dealerships such as BMW, AUDI, Mercedes,...
Mondial 8K, inc. reserves the right to charge a flat fee of up to 50 €/US$ 58 for service charges in the event of an order by the said customer and/or in the event that the service/delivery of the item ordered cannot be completed due to reasons beyond its control such as an incompatible or incomplete chassis number or a withdrawal (only if the order received has not been installed in any way).
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at firstname.lastname@example.org.
Sale items (if any)
Only regular priced items can be refunded. Unfortunately, items on sale (with a discount) are not refundable.
Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, please send us an e-mail on the CONTACT page.
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal in value to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift-giver preferred to receive the item first and give it to you later, we will send a refund to the gift-giver and they will know that you have returned the item.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.
Depending on where you live, the time required to receive your exchanged product may vary.
If you are shipping an item worth more than €75/$75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.