RETURNS, REFUNDS, WARRANTY POLICY.

1.0 RETURNS

1.1 If 30 days have gone by since your delivery date, we unfortunately cannot offer you a refund or exchange. (Warranty excluded)

1.2 To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. If packaging is ripped, broken or damaged in any way, TheCarPlayer will asses this and modify the refund amount to an appropriate level.

1.3 We cannot process returns based on the consumer disliking the product. It is the consumer responsibility to do the research before investing in aftermarket products for their vehicle.

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1.4 To make a return, you must present us with a receipt or proof of purchase (order number for example).
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1.5 Please do not return your purchase to the manufacturer.
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1.6 There are certain situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, is damaged or has certain parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 14 days after delivery.

1.7 Change-of-mind cancellation orders, will incur a 10% cancellation fee (Must contact us within 6 hours of placing the order, or 20% deduction will apply)

1.8 If vehicle is sold or not around anymore (If applicable)

This is not a valid return reason. It will be denied. You have the option to sell the module with the vehicle or separately to third party.

1.9 Software activations via OBD or USB dongles or downloadable software can't be refunded.

2.0 REFUNDS

2.1 Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your claim.

2.2 Any connected electronic product can be replaced free of charge in case of failure but will not be refunded. We base ourselves on the general conditions of return offered by car dealerships such as BMW, AUDI, Mercedes,...

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2.3 Vision8ecom, inc. reserves the right to charge a flat fee of up to 50 €/US$ 58 for service charges in the event of an order by the said customer and/or in the event that the service/delivery of the item ordered cannot be completed due to reasons beyond its control such as an incompatible or incomplete chassis number or a withdrawal (only if the order received has not been installed in any way).

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2.4 If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days. (May take 3-10 business days, depending on your payment method and financial institution)
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2.5 If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at vision8ecom@outlook.com.

2.6 You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund. Depending on where you live, the time required to receive your exchanged product may vary. If you are shipping an item worth more than €75/$75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.

Condition	1-13 days	13-29 days	30 days onwards
Box not opened	5% Restock fee	10% Restock fee	Warranty Only
Opened and used	20% Restock fee	35% Restock fee	Warranty Only

*Once we receive the return, we will test the unit with our system to check whether it has been used or not. We will check if the module stored car data*

2.7 It is important that you double check your order details and ensure you have used any applicable discounts. If orders are accidentally placed without the intended discount used, unfortunately we will not be able to go back and apply it or refund the amount.

2.8 If at any point, one of our staff are threatened or abused, any refunds/returns will be void.

3.0 SALE ITEMS (IF APPLICABLE)

3.1 Regular priced items are eligible for refund requests. Unfortunately, sale items cannot be refunded. Sale Items include any discounts/coupons, including any holiday discounts, E.G; Black Friday, Cyber Monday, Boxing Day, Christmas, Etc.

3.2 Sale items may not be returned or refunded, including; any cancellations, orders placed accidentally, and/or vehicles not supported by TheCarPlayer without 'consumer' preemptively checking with TheCarPlayer for support of vehicle. This does not include warranty. Warranty may still apply if the product is not operating as expected. Expectations of operation will be assessed by TheCarPlayer only.

No Third parties have assessment interest or opinion.

3.3 TheCarPlayer reserves the right to refuse/deny any sale without any reason provided.

4.0 WARRANTY & DISCLAIMER

4.1 By default, TheCarPlayer provides 2 Years Warranty on all products. We understand that in rare instances, some products that were manufactured, potentially might be faulty. Warranty extension may be purchased, only up to 30 days after original product purchase.
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4.2 TheCarPlayer provides 4 weeks of "free replacement warranty" for if our products arrive faulty or do not operate as expected (Assessed by TheCarPlayer Only).
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4.3 The consumer has up to 4 weeks to return the product for a free replacement (This does not include Shipping and Taxes). The consumer will be responsible for paying shipping and any applicable taxes UNLESS the product has a quality issue or is faulty on arrival) (Assessed by TheCarPlayer Only).
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4.4 TheCarPlayer will not be held responsible for improper installations. This includes, rips, tears, electrical faults. Please install at your own risk. Our products go through many manufacturing and testing phases to ensure quality assurance. Any third party professionals that do not have involvement or partnerships with TheCarPlayer, are NOT Covered. We will only guarantee work through our partners. Warranty assessment will only be professionally assessed by TheCarPlayer. Please note: Our products have surge protection going both ways, to and from your vehicle. It will not be possible for our products deteriorate or destroy vehicle features, accessories or general electrical.
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4.5 TheCarPlayer provides products that are considered as ‘aftermarket’. These products may not operate the same as factory equipment. We engineer them as best as possible to be able to give an alternative to owners of vehicles that do not otherwise have many other options in the market.